Refund Policy

Dash publishes this U.S. policy for customers shopping for DASH kitchen products at bydrehm.shop.

For clear guidance when shopping at bydrehm.shop, under our practical store standards, to explain this clearly, the following terms describe how our store handles your order and requests.

Return Condition

Under the customer commitments stated at bydrehm.shop, under our practical store standards, in line with our store practices, items should be returned with the included components and proof of purchase. Custom products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for change-of-mind returns. These limits do not reduce your rights when an item is damaged, defective, incorrect, or incomplete.

Refund Timing

Under the customer commitments stated at bydrehm.shop, under our practical store standards, our usual approach is that after an approved return is received and inspected, the refund is issued to the original payment method within 10 business days. Your bank or card provider may require additional posting time.

Return Shipping

Under the customer commitments stated at bydrehm.shop, under our practical store standards, for a straightforward experience, our store pays return shipping for approved change-of-mind returns and for damaged, defective, incorrect, or missing-item claims. The default return address is 328 W 14th St, Wilmington, Delaware, 19801, US. Do not send a return until instructions are issued.

30-Day Returns and Exchanges

Under our practical store standards, to keep expectations clear, you may request a return or exchange within 30 days after delivery. Contact us at Support@bydrehm.shop before sending an item back so we can authorize the return and provide instructions.

Cancellations

For clear guidance when shopping at bydrehm.shop, under our practical store standards, to make the process easier to understand, you may ask to cancel before shipment. Once an order has shipped, it is handled under this Refund Policy.

Under our practical store standards, under our customer standards, email: Support@bydrehm.shop
Phone: (802) 825-4204
Address: 328 W 14th St, Wilmington, Delaware, 19801, US